Early Education Centre Terms and condition
Early Education Centre is committed to providing a safe environment for all children attending the
nursery. Early education Centre maintains detailed policies and procedures governing the running
of the nursery. Full copies of our policies and procedures are available for the parents.
Admission
To register with the nursery, every child must have an up to date registration form, completed and
signed by their parent / guardian. On this form all relevant information on medical conditions,
allergies etc. must be provided, along with at least one emergency contact details. Places are
allocated on a first come, first served basis.
Nursery Closure and How Fees are calculated
The nursery is open 51 weeks per calendar year. We will be closed for the last 5 working days of
the Christmas/New Year period and all UK bank holidays. We are also closed for the first day of the
academic year for staff training.
Parents are not charged for the days we are closed except for bank holidays. We charge parents
for 51 weeks per year then spread the total annual fee over 12 months so that your monthly fees
are the same throughout the calendar year.
Opening Times and Late Collection
Each child must be brought to and collected from the nursery by the parent/guardian. Named,
nominated adults on the registration form will be required to show valid I.D or know the password
provided to staff by the parent/guardian to collect children.
The opening times of the nursery are 7:45 am to 6:00 pm. Our morning sessions are from 7:45am
to 12:45pm, afternoon sessions are from 1pm to 6pm. Children attending Morning sessions or full
day must arrive by 9:30am. If a child arrives after 9:30am they will be asked to return for their next
planned session/day. This is to minimize disruption to our routine and stop children being
unsettled with intermittent arrival of other children and parents. In exceptional circumstances, we
will allow children to arrive after 9:30am but the parents must inform us in advance of the reason
for the delay.
We ask parents to collect children at 12:30pm earliest if their child attends our morning session.
Children attending afternoon session or full day should be collected at 5:30pm earliest. Should you
plan to collect your child earlier on a regular basis, please let us know in advance so we can bring
your child to the entrance to avoid disrupting children’s play or reminding younger children of
their parents which makes them upset.
In case of late collection, a late collection fee of £1 per minute will apply.
If a child is absent due to illness or other reasons, parents must contact us on the day of the
absence and inform us of the reason for absence. The nursery will record and analyse all
unexplained absences and late collections as part of our safeguarding procedure.
Breakfast, Lunch and Tea
We will provide breakfast and Lunch to children attending the morning session. Children attending
the afternoon session will be served Snacks and Tea. Children attending full days will be served all
four. The cost of breakfast, lunch and tea is included in your child’s fees.
Termination, cancellation and change of sessions
4 weeks notice is required by either party for termination of this agreement. Should a parent
withdraw their child’s place without the required two weeks notice period, their deposit will not
be refunded.
If parents of children who are eligible for the Free Early Education Entitlement choose to leave
without the required 4 weeks notice period, we will claim funding for their child/ren for the four
weeks notice period by virtue of this agreement. If parents choose to take up a place at another
FEEE provider without giving us 4 weeks notice, should the other provider claim FEEE funding for
the child within these 4 week period, the parent will be liable to reimburse London Borough of
Waltham Forest any over-accessed funding.
The minimum period of notice for any permanent change of sessions is one month. If parents of
children accessing the Free Early Education Entitlement change the notified start date, we reserve
the right to claim funding from the original start date notified on this form.
Fees for your child’s usual days of attendance will be charged for any days missed through
sickness, absence or holidays. If parents plan long holidays, the nursery can be given two weeks
notice prior to the holiday period so parents will not be charged for this period however upon
return the nursery will not be able to guarantee a place or the same days and times as before.
The nursery reserves the right to terminate a child’s place with immediate effect in case of
nonpayment of fees, or if a parent, carer or child displays abusive, threatening or otherwise
inappropriate behaviour, or for any other reasonable cause. Intimidation or abuse of our staff will
not be tolerated and may result in immediate termination. In all other cases the standard notice
period of 4 weeks will apply.
Complaints
In the event of a complaint, parents are asked initially to speak to the nursery manager, who will
deal with your complaint or will advise you as to how you can take it forward in line with the
current complaints procedures. Our complaints policy which outlines the various stages and time
scales associated with each stage of complain, is available from the nursery should you require.
Personal property and belongings
The nursery cannot be held responsible for any loss or damage to any parent’s, carer’s or child’s
property or belongings. Every reasonable effort will be made by the nursery staff to ensure that
property or belongings of any parent, carer or child is not damaged. Please ensure your child’s
clothing is clearly labelled and we suggest that all toys, books and equipment are left at home.
Liability
The nursery accepts no liability for any losses suffered by parents arising directly or indirectly, as a
result of the nursery being temporarily closed or the non-admittance of your child to the nursery
for any reason. We accept no responsibility for children whilst in their parent’s care on nursery
premises. We will not be liable to parents and/or children for any economic loss of any kind, for
damage to the child’s or parent’s property, for any loss resulting from a claim made by any third
party or for any special, indirect or consequential loss or damage of any kind.
Insurance
The nursery has adequate insurance cover for education based activities and outings. The
Certificate is displayed in the nursery.
Accidents and illness
The nursery reserves the right to administer first aid and any emergency treatment as required.
Parents/guardians will be informed of all accidents and will be asked to sign an Accident record
form. If emergency treatment at hospital is required the nursery will make all reasonable attempts
to contact the parents but if this is not possible we will act on behalf of the parents and authorise
any necessary emergency treatment in the best interest of the child wellbeing.
We will administer prescribed medicines only if parents have completed a consent form.
We may require parents to withdraw their child from nursery in the event that they require special
medical care or attention, which is not available or refused by the parent, or it is considered that
the child is not well enough to attend nursery. We may also ask parents to withdraw their child
from the nursery if we have reasonable cause to believe that the child is suffering from or has
suffered from any communicable disease or infection and there remains a danger that other
children may contract such a disease or infection. Please refer to our Health and Safety Policy
regarding exclusion periods by which we are bound. Parents must inform the nursery if the child is
suffering from any illness, sickness or allergies before attending the nursery. The nursery is
mindful of the needs of working parents and will endeavour to provide as much continuity of
service as possible within the recommendations of the Health Protection Agency by which the
nursery is bound.
In cases of vomiting and diarrhoea it is The Early Education Centre policy to implement a 48
hours exclusion period from when the last incident occurred. This is to ensure the sickness is not
caused by a bug, which could be spread to other children and staff, and to ensure your child is well
enough to enjoy his/her day at the nursery. Conjunctivitis, ringworms and head lice must be
treated before your child can return to the nursery.
Agreement
These Terms and Conditions represent the entire agreement and understanding between the
parents (including other carers) and the nursery. Any other understandings, agreements,
warranties, conditions, terms and representations, whether verbal or written, expressed or
implied are excluded to the fullest extent permitted by law. We reserve the right to update /
amend these Terms and Conditions at anytime; by giving four weeks notice before any changes
are implemented.